The Watkins Insurance Group team has always held a high regard for being involved in the community. The team has embraced the agency’s tagline, “We’re here to help,” both when providing service to insurance customers and in the local areas surrounding their seven branch locations. This service-oriented culture naturally led Watkins to use social media to expand its engagement in the community, beginning with a Facebook page in 2011. “We use social for promoting our agency’s volunteer efforts, but we also promote other organizations in our community helping people,” according to Hanna Ogle, personal lines manager and director of agency automation. “Even if we’re not involved in it, we’re sharing it to help. We’re living up to our tagline.” An IIABA Best Practices Agency in 2013, the Watkins team is a leading example of putting social media to use in an agency. Their success is partly due to their unique approach that they call “ShareWatkins” - a modern take on a long trad...
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